Returns
Returns
Although we take great care with item descriptions, size information and pictures, it can still happen that an ordered product does not fit or does not please you. As a private person you can return the ordered goods within one month. You will find the legal information on this in our cancellation policy on the AGB page.
The following applies as a prerequisite for the refund of the full amount:
- The goods were only worn for trying on.
- The goods arrive undamaged.
- Labels are attached to the item or at least enclosed.
You must pay for any loss in value that you have caused. Therefore, please open the box carefully. You can then also use it for a possible return.
Return procedure
Step 1 - Boxing
Return the product to us unused and, if possible, in the original packaging. Important: Send the product back in a cardboard box. If you send the goods in an envelope, the goods could be destroyed during transport. Please note that individually printed/embroidered/flocked items are excluded from return.
Step 2 - Return form
Together with the invoice we have enclosed a return form. Please enclose this form with your return. The form only needs to be filled out if you also want to exchange the items. If the form is not filled in, we will assume that you are returning the goods. If you do not have a form, please enclose a note with the invoice number and exchange/return information.
Step 3 - Franking
Please return your goods with a shipping service provider of your choice, we recommend DHL. We deliver with them and have quite good contact with drivers and administration. We do NOT offer free returns. The reason: We try to make our prices as reasonable and customer-friendly as possible for you. Free returns are therefore not possible with prices that start at 8.00 euros.
defective goods
According to statistics, exactly 1 item out of around 87,000 items shipped is defective. If this happens to you exactly, please send us a brief explanation and a photo to our email address before returning.
Wrong delivered goods
It can happen that goods are delivered incorrectly. In this case, simply send us an email, a photo if possible and - very important - the EAN code of the incorrectly sent goods. The EAN code is a 13-digit numeric code on the label. You don't have to write this down separately - a photo is enough for us.
Dirty stuff
We only sell NEW GOODS, our goods are clean. If, despite everything, there is a speck of dust on the cap, we are sorry. In addition, it can happen that you notice a slight discoloration on the cap after weeks or months - especially if you wear the cap frequently. We would like to point out that this is a piece of clothing. For the correct care of the caps, please read our article here.
Exchange
We do not offer a direct exchange, for example in a different size or color. But there are 2 comfortable solutions:
a) You can send your return back to us and place a new order and pay at the same time. The exchange item will be shipped immediately after payment and the returned item will be refunded upon receipt. This is the fastest solution.
b) You buy your exchange item in our shop and select the option "Settlement with return" under "Payment method". As soon as the return arrives with us, we check this order. As a rule, the shipment will then be sent to you immediately. If there are any problems, we will contact you. However, this process can take some time due to the shipping time of the return and the processing time.
Please send your goods to this address only. If you use a different (outdated) address that you may have discovered online, the goods cannot reach us.
branditem GmbH c/o solarcosa
Haus 4 Aufgang D
Plauener Str. 163-165
13053 Berlin
Deutschland
Step 4 - Refund
After receipt and inspection of the return, we will process the refund immediately. We always refund in the same way that we received the money.
Did your package arrive damaged?
If you received the package personally, please ask the supplier to note the damage. We require photos of the damaged packaging and contents as evidence
